A Whole New Way of Thinking?

The problem with thinking is that you are not doing anything.  In our world, doing is deemed better than thinking.  I think…we do too much thoughtlessly.  I think we should think more.  Then, we can do less and gain more. I decided to start 2014 with new and challenging conversations.  I invited the brightest folks I know to share their advice to help us make quantum leap changes in our businesses.  Business Makeover 2014 was born.  I knew I would benefit from these conversations.  I hope that you are, too!  I expected a biz tip or two.  What I DIDN’T expect was […]

Yes I Can!

I just love sharing great customer service experiences.  Here’s one that has stuck with me. I was staying at a Radisson Hotel.  Overall, the hotel facilities were lovely.  However, it was the people who made me pay attention, and one person in particular.  The employees were Midwestern friendly.  Whenever I was in the elevator with a hotel employee, he or she always held the door open for me, and insisted that I exit first.  A small, polite gesture.  I took note of how accommodating and kind the employees were…from the bellman to the front desk clerk to the young lady who delivered my room service coffee.  Very nice. […]

Old Fashioned New Media

Once upon a time, the best marketing you could get was one customer chatting with a friend or a colleague over a cup of coffee. It’s called “word of mouth” marketing. Here’s what Wikipedia has to say about the origin of the term… George Silverman, a mathematician and statistician, pioneered word-of-mouth marketing when he created [...]