Should He Stay or Go?

Even as you read the title of this blog, did someone come to mind?  Is it time to decide about the person “on the bubble?” Jack Welch, former CEO of General Electric, was asked at the end of his remarkable career, “What would you have done differently.”  He responded, “I should have moved faster.  There [...]

Should He Stay or Go?2016-12-01T14:55:17+00:00

Take It Like a Duck

“You have to ride along with Ricky.  Ricky is a bad apple.  He has an attitude problem that is infecting the whole team.” Naturally, I couldn’t wait to hop in the truck. Sure enough, Ricky started in on the company, the dispatcher, the uniform company and the weather.  “It’s been 118 degrees every day for [...]

Take It Like a Duck2016-12-01T14:55:17+00:00

The Games People Play

I have a big, noisy, fun family.  Growing up, we lived around the corner from the McCartheys, a family with a set of kids that matched ours.  So, we hung out together.  Not all together.  The big kids hung together.  The middle kids hung together.  And the youngest kids, my group, wished we could hang [...]

The Games People Play2016-12-01T14:55:18+00:00

How BAD Are Your Meetings?

Bueller? Your meetings don’t have to devolve into gripe sessions, and a waste of billable hours. You can do better. A tight, short, focused meeting can be an opportunity to communicate, to get on the same page, to teach something and learn something. If you don’t have an agenda for [...]

How BAD Are Your Meetings?2016-12-01T14:55:18+00:00

Grow Your Own Wonderful Team

Victory HVAC’s training classroom Record unemployment?  You wouldn’t know it from the number of business owners I hear from looking for employees. “You just can’t find good, qualified help.” Well, that’s just whining.  And it’s not true.  The world, your market area, is full of wonderful people.  If you are willing to create [...]

Grow Your Own Wonderful Team2016-12-01T14:55:18+00:00

Circulate Among the Troops – The Ride Along

What can you learn by Riding Along? You don’t even have to do the Undercover part. Just GO. Hop in the truck (or the assembly line or the phone bank) and say, “Show me what you do. I am here to learn.” One of my best biz buddies is a master of the Ride Along. I wrote about him…and how [...]

Circulate Among the Troops – The Ride Along2016-12-01T14:55:18+00:00

How to Avoid Employee Theft!

Former worker admits stealing nearly $170,000 from University Plaza Hotel edited news release from U.S. attorney’s office 2:10 p.m. CST, February 22, 2012 SPRINGFIELD, Mo. — A former employee of University Plaza Hotel and Convention Center in Springfield pleaded guilty in federal court on Wednesday for stealing nearly $170,000 from the hotel. “JM”, 47, of [...]

How to Avoid Employee Theft!2016-12-01T14:55:19+00:00

Yes I Can!

I just love sharing great customer service experiences.  Here’s one that has stuck with me. I was staying at a Radisson Hotel.  Overall, the hotel facilities were lovely.  However, it was the people who made me pay attention, and one person in particular.  The employees were Midwestern friendly.  Whenever I was in the elevator with [...]

Yes I Can!2016-12-01T14:55:19+00:00

Skip the Pep Talk – Part Two

Do you have an underperformer? Dreading the confrontational conversation about his performance? Here’s a little Role Play video with ideas for being clear, gaining understanding and getting commitment to improved performance! Skip the pep talk. Help him WIN!

Skip the Pep Talk – Part Two2016-12-01T14:55:19+00:00

Skip the Pep Talk – How to Improve Employee Morale

Attitude: a mental position or feeling with regard to a fact or state. As business owners, we love to discuss ways to improve our employees’ attitudes. Throw a party! Tell inspiring stories at the company meeting! Put Successories™ posters on the wall! Give ‘em a pep talk. These things aren’t bad. But, none of those [...]

Skip the Pep Talk – How to Improve Employee Morale2016-12-01T14:55:20+00:00