I just love sharing great customer service experiences. Here’s one that has stuck with me. I was staying at a Radisson Hotel. Overall, the hotel facilities were lovely. However, it was the people who made me pay attention, and one person in particular. The employees were Midwestern friendly. Whenever I was in the elevator with [...]
“NO!” This word stands between you and everything you want. No wonder it is such a tough word to hear. But if you are going to survive in this industry you are going to have to learn to hear “no” for an answer! I’m not being pessimistic. The truth is that if you can hear [...]
Business is easy: Be of service. Charge more than it costs. Take the money now. We really make it harder than it is. Perhaps it’s not the mechanics of business that get in our way. Maybe it’s the emotional baggage we attach to money. Or the things we think we know about business. Once upon [...]
Figure out how to sell something – a product or service – for more than it costs to create it, and you manufacture money out of nothing. Sells stuff for more than it costs. Create profits. Collect the cash. Pass GO and play the game of LIFE. A business of your own can help you [...]
“We aren’t using the ‘S’ word at our company anymore,” my friend announced, in response to my “How’s biz?” greeting. “Really? Why not?” I asked. “My service plumbers are offended by the ‘S’ word. I wouldn’t use the ‘S’ word even if I stepped right in it.” “How do you pull that off?” I pressed. [...]
Contractors are notorious for shortchanging themselves. They often don’t charge enough per hour. Or, put enough hours in the Job. How about you? Do you know if your prices are right? Do you know if you are properly bidding your Jobs? The bottom line is the bottom line. Hurray for you…if you are making all [...]
Do you have an underperformer? Dreading the confrontational conversation about his performance? Here’s a little Role Play video with ideas for being clear, gaining understanding and getting commitment to improved performance! Skip the pep talk. Help him WIN!
Attitude: a mental position or feeling with regard to a fact or state. As business owners, we love to discuss ways to improve our employees’ attitudes. Throw a party! Tell inspiring stories at the company meeting! Put Successories™ posters on the wall! Give ‘em a pep talk. These things aren’t bad. But, none of those [...]
These tips are just a BASIC outline. This will get you started for a creating effective conversations, systems and training at your company. The best plan is to prevent customer and public relation challenges by doing a great job and communicating effectively. Communication Rescue is about turning an unhappy customer into a happy customer…and keeping [...]
The older I get, the more comfortable I am with seemingly opposite concepts which both prove to be true. Time is an illusion. But I apparently haven’t figured out how to make the illusion disappear. Every day, time kicks me in the butt. I have found that the more productive I am, the less time [...]
