Here’s a pic of me and Jerod, elbow deep in a furnace. Jerod is everything you look for in a technician…nice, polite, skilled, ethical and ambitious. He deeply cares about his customers and fellow team members. Jerod just graduated from his company’s field supervisor training course and is determined to make a powerful, positive impact. [...]
Even as you read the title of this blog, did someone come to mind? Is it time to decide about the person “on the bubble?” Jack Welch, former CEO of General Electric, was asked at the end of his remarkable career, “What would you have done differently.” He responded, “I should have moved faster. There [...]
In business, you will have days where the plan, well, just takes too long. Or you have unexpected road blocks. No worries! That's where the good stories come from. And, that's when you count on your success skills to help you overcome disappointment and bounce back fast. Need some solid strategies for surviving the tough times? We all face it. [...]
So much of the recent political conventions focused on, and questioned, each party’s plan for the next four years. It can be frustrating to sort through the hype. In the end you will make a decision and vote. Together, we make decisions about our government. That’s at the heart of what I love about our [...]
Have you seen the TV show, What Not To Wear? In one hour, they perform a fashion and grooming make-over on a disheveled woman (baggy sweats at the mall) or a way-too-casual man (tank top out to dinner.) The show demonstrates how, with a little education and practice, you can transform from schlubby to sensational. [...]
“You have to ride along with Ricky. Ricky is a bad apple. He has an attitude problem that is infecting the whole team.” Naturally, I couldn’t wait to hop in the truck. Sure enough, Ricky started in on the company, the dispatcher, the uniform company and the weather. “It’s been 118 degrees every day for [...]
Pull out your business plan and take a look at your mission, your vision and your goals for this year. How’s it going? What? No plan? No problem. Just consider how last year went and that’s what will probably happen this year. Only a little worse. Or maybe a little better. This year is moving [...]
I have a big, noisy, fun family. Growing up, we lived around the corner from the McCartheys, a family with a set of kids that matched ours. So, we hung out together. Not all together. The big kids hung together. The middle kids hung together. And the youngest kids, my group, wished we could hang [...]
While she was white-knuckle-scared as we walked to the top of the slide, Zoe experienced the pure joy of swooshing down at the speed of light (albeit slowed some by the burlap bag.) Isn’t it a blast to set a goal, face the fear, take the risk and GO?! Yes! From there, you can go [...]
Bueller? Your meetings don’t have to devolve into gripe sessions, and a waste of billable hours. You can do better. A tight, short, focused meeting can be an opportunity to communicate, to get on the same page, to teach something and learn something. If you don’t have an agenda for [...]
