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“He said I ripped him off!”

Recently I got this email from someone who had been accused of ripping off his customer… Dear Ellen, One of my customers called this morning and said I ripped him off. This was after my tech quoted a price, he accepted it, we did the work, and he signed for the work. This morning he [...]

“He said I ripped him off!” 2016-12-01T14:55:21+00:00

Dealing with Customer Complaints

You are building your company with the highest intentions. You are pursuing a lofty Mission. You are working passionately and tirelessly to create a company that dazzles your customers with wonderful products and services. You are building Procedures to deliver your USP consistently. You are training your team to do the right things. Still…at some [...]

Dealing with Customer Complaints 2016-12-01T14:55:28+00:00