No more secrets. Owner Susan at Allied Plumbing & Heating has created transparent pay levels for the Techs and they appreciate the honesty and clarity. Now, they know what they need to do to move up the ladder. Pretty cool! (And, nice pic of the two of us on Ride Along Day last week!) I’ve [...]
I travel a lot. I appreciate when the hotel staff does a great job of making me comfortable. Sometimes I don’t need a lot of care, so I will place the “Do Not Disturb” sign on the door. Recently, after having done so, I hopped in the shower. At which point someone started knocking on [...]
Here’s a snippet from a recent conversation with a plumbing contractor… “If Bob knew what Steve was making per hour he would quit on the spot. But I had to pay Steve a premium to get him to come work for us. What else can I do? It’s so hard to find good people.” And [...]
