field supervisor – Ellen Rohr – Business Makeover Expert

Procedures UN-Complicated: Get Your Operating Manuals IN

Hmmm. Which is worse... hitting your thumb with a fast-swinging hammer or writing your Operating Manuals? For me, I'll take the swollen, broken thumb over writing procedures. Ugh! I've done it, and it is complicated, slow-going work. However, I also know the power, the sanity and flat-out freedom that Operating Manuals can provide. So let's explore the [...]

Are you encouraging texting and driving?

Here’s a pic of me and Jerod, elbow deep in a furnace. Jerod is everything you look for in a technician…nice, polite, skilled, ethical and ambitious. He deeply cares about his customers and fellow team members. Jerod just graduated from his company’s field supervisor training course and is determined to make a powerful, positive impact. [...]

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