Are you sold on flat rate pricing? (a.k.a. upfront pricing, straight forward pricing or bid pricing.) I hope so. There are lots of reasons why it’s a good idea. The number one reason? Your customers want to know how much it’s going to cost before they agree to a repair or a replacement.
So maybe you tried to put price book together? Or perhaps you bought a price book package? And you stalled out. Never got the book in the field.
Maybe your Techs have books. Good on you! But if I were a betting woman (and I am!) I would be that they aren’t using them. I would bet $100 all day long that those books are stuffed under the seat, or on the dash, and haven’t been opened in weeks. Or ever.
That’s because I ride shotgun with Techs. I’ve been on over 100 service calls and I can count on one hand the number of times a Tech has presented prices with a book in the presence of a customer. Just sayin.
Part of the problem? The Pricebook. I have never loved a Pricebook system. For years, I’ve suggested that you build your own from scratch. That’s what I told Deb and Jeff from Profit Rhino when they called. But, bless ’em, they stayed on the phone and asked what I hated and what I would change. And they listened.
As a result, they have “plus-ed” a really good Pricebook, and developed a fast-and-easy way to get it customized and launched. This means more profits and happier customers.