FREE TIPS TO SIMPLIFY YOUR BUSINESS AND UNLEASH YOUR LIFE

How to Handle Price Shoppers

Once a month or so, we hold Office Hours.  It's an informal phone chat we host on gotowebinar.  We celebrate successes, and solve problems.  It's a lot of fun, and a super challenging question always comes up.  Here's one from our last Office Hours... How do you respond to callers who want a price over the phone? If [...]

Sales Tip #3: Be UN-afraid of Silence

This is my husband, Hotrod, the Plumber. Hotrod is one of the best salespeople on the planet.  He is a tight lipped guy.  Oh, he can talk.  However, when he puts on his sales hat, he understands Sales Tip #3:  Once you've asked for the sale, shut up.  He is UN-afraid of the silence.   That's because [...]

The Most Interesting Blog Post In The World

Branding 101 - What I Learned from the Most Interesting Man in the World! Recently, I was invited to speak at the Business Experts Forum at the Harvard Faculty Club.  How exciting!  Our assignment was to share our most important, essential, legacy message...in 5 minutes.  As I was putting my materials together for the event, I struggled [...]

Great Business Gift Ideas

(View video on YouTube) Manners promote peace, friendship…and sales! Growing up, my sisters and brother and I were fortunate to have a mother who taught us good manners.  Yai Yai gave us a rule that if you are going to visit someone, you should bring a gift. Bringing a [...]

Do Business Owners Know What Their Customers Want?

Research Shows 90% Do Not… What customers value most changes constantly, and the pace of change has increased exponentially with the economic recession. The businesses who become relevant by addressing what customers really value at any given time will be the first ones out of the recession.  That’s is what is discussed in my latest [...]

How to Give an Elevator Speech

Serendipity: The faculty of happening upon fortunate discoveries when not in search of them. I love the moments that take me completely by surprise. When I expect one thing and find another. The other day I received a call from a woman named Cathy… “Hi Ellen, I read your article in the local business journal [...]