• Ellen Rohr's Financial Quick Check

Financials UN-Complicated – The Financial Quick Check!

  Financial Statements – The UN-Complicated Version! When I first learned how to read and use financial reports, I would assemble the information to show my partner and husband, Hot Rod, how we were doing. I’d cover his desk with pages and pages of financial reports. His eyes would glaze over. One day he [...]

Financials UN-Complicated – The Financial Quick Check!2019-10-08T17:50:08+00:00

How to Handle Price Shoppers

Once a month or so, we hold Office Hours.  It's an informal phone chat we host on gotowebinar.  We celebrate successes, and solve problems.  It's a lot of fun, and a super challenging question always comes up.  Here's one from our last Office Hours... How do you respond to callers who want a price over the phone? If [...]

How to Handle Price Shoppers2016-12-01T14:55:07+00:00

Sales Tip #3: Be UN-afraid of Silence

This is my husband, Hotrod, the Plumber. Hotrod is one of the best salespeople on the planet.  He is a tight lipped guy.  Oh, he can talk.  However, when he puts on his sales hat, he understands Sales Tip #3:  Once you've asked for the sale, shut up.  He is UN-afraid of the silence.   That's because [...]

Sales Tip #3: Be UN-afraid of Silence2016-12-01T14:55:08+00:00

Sales Tip: Don’t Let Your Customer Make a Bad Decision

The other day my 20 year old dishwasher died.  Alas.  So, I went to a big box appliance store.   I asked to see some dishwashers and a nice young man escorted me to a row of them.  From left to right, the most expensive to the cheapest were lined up. I barely cook.  It’s just [...]

Sales Tip: Don’t Let Your Customer Make a Bad Decision2016-12-01T14:55:12+00:00

A Whole New Way of Thinking?

The problem with thinking is that you are not doing anything.  In our world, doing is deemed better than thinking.  I think…we do too much thoughtlessly.  I think we should think more.  Then, we can do less and gain more. I decided to start 2014 with new and challenging conversations.  I invited the brightest folks [...]

A Whole New Way of Thinking?2016-12-01T14:55:13+00:00

Business Makeover Tip #2: Be Brave

I met a fellow named David recently.  He is working on an exciting business project.  There are a lot of unknowns with this project, and a significant financial investment.  As we were discussing the long list of things to do, I asked David, “The scope and risk of this business venture don’t seem to worry [...]

Business Makeover Tip #2: Be Brave2016-12-01T14:55:13+00:00

The ‘S’ Word

“We aren’t using the ‘S’ word at our company anymore,” my friend announced, in response to my “How’s biz?” greeting. “Really? Why not?” I asked. “My service plumbers are offended by the ‘S’ word. I wouldn’t use the ‘S’ word even if I stepped right in it.” “How do you pull that off?” I pressed. [...]

The ‘S’ Word2016-12-01T14:55:19+00:00

How Much Should I Charge?

You want to make more sales and more money. Good for you. And it’s good business. Here’s the problem. More sales at a losing selling price is like cliff diving into a lake. You might not hit bottom, but if you do it’s going to hurt because you don’t know what’s below. If you don’t [...]

How Much Should I Charge?2020-02-18T14:16:31+00:00

100+ Ways to Get the Phone to RING NOW!

It’s 8:15 am.  Your experienced, professional, sales oriented, customer service focused, technically masterful sales team is still at the shop.  Ready to go...with nowhere to go.  Maybe that sales team consists of just lil’ ol’ you.  All dressed up and no where to go. Sigh.  Now what? It’s up to you.  Put on your Marketing [...]

100+ Ways to Get the Phone to RING NOW!2018-08-16T16:07:30+00:00