Marlene Chism Stop Your DramaGreetings!

Got drama?  Have you had it with complaining and blaming?  Maybe even backstabbing?  Every team goes through good times and bad times.  However, there are thing you can do – and NOT do! – that will help you and your team live in peace, harmony and productivity.  It comes down to leadership.

My pal Marlene Chism – author of Stop the Drama – was kind enough to share a blog with us.  Ready to become a No-Drama Leader? Just in time for Small Business Week. Read on!

No-Drama Leaders are Strategic Communicators

By Marlene Chism

What do these things have in common?

  • You hired a star employee with excellent skills but the employee doesn’t play well with others.
  • A misunderstanding with a top client resulted in lost business.
  • You lost the sale because you made assumptions about the other stakeholder’s values.
  • You are caught off guard because your managers didn’t keep you in the loop.
  • Your family business suffers because no one wants to admit where the real problems are.

No Drama Leadership by Marlene ChismAll of these workplace drama issues are tied together with a common theme: poor communication.. Communication skills are commonly referred to as “soft skills.” Soft has come to mean “touchy-feely” rather than critical for business success.

In my new book, No-Drama Leadership there is an entire chapter about communication and why we should see communication as a strategy rather than just a soft skill. Soft skills are about getting along and being liked, while strategy is about the longer view rather than short term fix, which is always about avoiding discomfort. A common example is when managers, (or owners) avoid honest dialogues with their employees. The reasons are many: fear of hurting feelings, the person has seniority; today is the company picnic; and the culture simply doesn’t support speaking the truth.

The problem is, fifteen years later someone else inherits the problem! I often tell my corporate clients that the conversation you avoid today can be the lawsuit fifteen years later.

It’s interesting that these same problems