Got drama? Have you had it with complaining and blaming? Maybe even backstabbing? Every team goes through good times and bad times. However, there are thing you can do – and NOT do! – that will help you and your team live in peace, harmony and productivity. It comes down to leadership.
My pal Marlene Chism – author of Stop the Drama – was kind enough to share a blog with us. Ready to become a No-Drama Leader? Just in time for Small Business Week. Read on!
No-Drama Leaders are Strategic Communicators
By Marlene Chism
What do these things have in common?
- You hired a star employee with excellent skills but the employee doesn’t play well with others.
- A misunderstanding with a top client resulted in lost business.
- You lost the sale because you made assumptions about the other stakeholder’s values.
- You are caught off guard because your managers didn’t keep you in the loop.
- Your family business suffers because no one wants to admit where the real problems are.
All of these workplace drama issues are tied together with a common theme: poor communication.. Communication skills are commonly referred to as “soft skills.” Soft has come to mean “touchy-feely” rather than critical for business success.
In my new book, No-Drama Leadership there is an entire chapter about communication and why we should see communication as a strategy rather than just a soft skill. Soft skills are about getting along and being liked, while strategy is about the longer view rather than short term fix, which is always about avoiding discomfort. A common example is when managers, (or owners) avoid honest dialogues with their employees. The reasons are many: fear of hurting feelings, the person has seniority; today is the company picnic; and the culture simply doesn’t support speaking the truth.
The problem is, fifteen years later someone else inherits the problem! I often tell my corporate clients that the conversation you avoid today can be the lawsuit fifteen years later.
It’s interesting that these same problems